On the minds of OdinAnswers
OdinAnswers Acquires TagRobot!
• 3 min readWe are delighted to announce that OdinAnswers has acquired TagRobot, a leading app for Shopify’s & ShopifyPlus merchants!
Five Ways Your CX Team Can Build Customer Trust
• 5 min readThere is a lot one can do by simply understanding Trust in customer communication better. A lot of this involves understanding which particular touch points, policy, process, product or employee related affect Trust. But ……
Trust is More Important Than CSAT
• 9 min readIs your company doing better or worse in terms of maintaining and building customer Trust right now? Sadly most companies can’t even answer that question. Yet Customer Trust is a far more important metric than Customer Satisfaction, Net Promoter Score or any of the other measures CX/CS Professionals commonly track.
5 Service Leaders to follow on Twitter in 2020
• 3 min readNow that we are all working from home and with extra time on our hands it’s easy to get overwhelmed with the amount of information
5 Service Leaders to follow on Twitter in 2020
• 3 min readNow that we are all working from home and with extra time on our hands it’s easy to get overwhelmed with the amount of information
Odinanswers provides free COVID-19 customer health monitor
• 2 min readCustomer insights tool to provide companies with immediate access to behaviors and attitudes OdinAnswers, a customer insights company, today announced the launch of Customer Health Monitor, a free weekly report delivering crucial insights to business leaders, providing them with a deeper understanding of how the crisis is impacting their customers.