Trust is More Important Than CSAT

trust, faith, encouragement

Is your company doing better or worse in terms of maintaining and building customer Trust right now? Sadly most companies can’t even answer that question. Yet Customer Trust is a far more important metric than Customer Satisfaction, Net Promoter Score or any of the other measures CX/CS Professionals commonly track.

5 Service Leaders to follow on Twitter in 2020

Now that we are all working from home and with extra time on our hands it’s easy to get overwhelmed with the amount of information overload out there. Here at OdinAnswers we understand more than most that it can be difficult to separate the signal from the noise. If you work in customer service or […]

Top 10 Slang Terms for 2021

slang

Naturally, slang often appears in social media comments, but can even make their way into surveys, customer reviews and other feedback data.

OdinAnswers Acquires TagRobot!

We are delighted to announce that OdinAnswers has acquired TagRobot, a leading app for Shopify’s & ShopifyPlus merchants!

Five Ways Your CX Team Can Build Customer Trust

There is a lot one can do by simply understanding Trust in customer communication better. A lot of this involves understanding which particular touch points, policy, process, product or employee related affect Trust. But ……

5 Service Leaders to follow on Twitter in 2020

Now that we are all working from home and with extra time on our hands it’s easy to get overwhelmed with the amount of information overload out there. Here at OdinAnswers we understand more than most that it can be difficult to separate the signal from the noise. If you work in customer service or […]

Odinanswers provides free COVID-19 customer health monitor​

Customer insights tool to provide companies with immediate access to behaviors and attitudes OdinAnswers, a customer insights company, today announced the launch of Customer Health Monitor, a free weekly report delivering crucial insights to business leaders, providing them with a deeper understanding of how the crisis is impacting their customers.

Five Key Customer Signals to Track Through the COVID-19 Crisis

Do you really understand your customers? This is a follow up to our blogpost last week Traditionally, there have been many ways to view the customer. We’d think about who they are, how to segment them, how they feel about your brand and how best you can serve them. But today’s different. A massive crisis […]

OdinAnswers Provides Free Customer Health Monitor Service to Help Business Leaders Better Understand Impacts of COVID-19 Crisis on Customers

Customer Health Monitor provides companies with immediate access to behaviors and attitudes OdinAnswers today announced the launch of Customer Health Monitor, a free weekly report delivering crucial insights to business leaders, providing them with a deeper understanding of how the crisis is impacting their customers. Fueled by feedback, Customer Health Monitor analyzes customer comments and […]

Listening to Customers in Uncertain Times

Listening to Customers in Uncertain Times – Special Covid-19 … Surprisingly then, our most recent research shows that over half of customers report having needed customer service at some point when ordering online, and yet companies have failed 1 in 5 customers who reached out to them via customer service/support channels

Yeet It’s 2020! Lit is so 2019

Yeet It’s 2020! Lit is so 2019
Understanding what your customers say is critical in today’s fast paced, often Direct to Consumer world. If your business is selling to Millennials, perhaps you should know these terms?

Early Warning System for DTC brands – a look back at MVMT, a fashion watch disrupter

Direct to consumer brands (DTC) are known for their unique and individual products that disrupt traditional markets. For traditional brands, it is a real struggle to track every challenger that comes their way. New DTC companies spring out of nowhere with a lot of Instagram attention. What all brands need is an early warning system that alerts them to compelling challengers.