Now that we are all working from home and with extra time on our hands it’s easy to get overwhelmed with the amount of information overload out there. Here at OdinAnswers we understand more than most that it can be difficult to separate the signal from the noise.
If you work in customer service or success and are looking to find high quality information and links we have put together a list of five leaders we enjoy following and think that you should too!
- Dan Gingiss
Dan Gingiss is a keynote speaker and experience coach with more than 20 years of professional experience at companies like McDonald’s, Discover, and Humana. He helps companies create customer experiences that customers can’t wait to talk about with their friends and social media followers.
He’s also the author of the excellent “Winning at Social Customer Care
Follow him here – https://twitter.com/dgingiss
- Michael Redbord
Michael Redbord is well known from his role as the General Manager of Service Hub at Hubspot. As well as the excellent content on the Hubspot blog, Michael’s Twitter account is full of useful and fun information for the Customer Service professional.
He’s also the author of the excellent “Winning at Social Customer Care
Follow him here – https://twitter.com/redbord
- Jeanne Bliss
With her speaking, social media presence and podcasting, Jeanne Bliss is a powerhouse in the world of customer success. She is a huge believer in humanity in business. Check out this great quote from her site – “The best companies are rooted in trust. In belief. In their humanity. And in a deliberate commitment to earn growth by aligning their values with how they do business. This is how they become unforgettable. It’s how they don’t get left behind, no matter the competition or market conditions.”
Follow him here – https://twitter.com/JeanneBliss
- Jeff Toister
Helping companies develop customer-focused cultures and author of 3 books including The Service Culture Handbook, More than 140,000 people have taken his courses on Linkedin alone. You can also sign up for his super helpful weekly customer service tips on his website.
Follow him here – https://twitter.com/toister
- Kate Leggett
For those of you curious about new and emerging trends and companies in the Customer service/success space, Kate is a go-to resource. As VP & Principal Analyst at Forrester Research she has access to the hottest startups and always has positive and interesting things to say.
Follow her here – https://twitter.com/kateleggett
We hope this helps. Have we missed anyone out? Have recommendations? Let us know here.