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The OdinAnswers Blog

Customer Success

5 Service Leaders to follow on Twitter in 2020 Five Key Customer Signals to Track Through the COVID-19 Crisis Odinanswers provides free COVID-19 customer health monitor​

Market Research

A New Trend in Qualitative Research Advertising Effecitveness +OdinText Analitica de Texto En Español
Tom Anderson

Listening to Customers in Uncertain Times

• 4 min read

Listening to Customers in Uncertain Times – Special Covid-19 … Surprisingly then, our most recent research shows that over half of customers report having needed customer service at some point when ordering online, and yet companies have failed 1 in 5 customers who reached out to them via customer service/support channels

Tom Anderson Apr 8, 2020

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