Top 10 Slang Terms for 2021
• 6 min read Naturally, slang often appears in social media comments, but can even make their way into surveys, customer reviews and other feedback data.
Trust is More Important Than CSAT
• 9 min read Is your company doing better or worse in terms of maintaining and building customer Trust right now? Sadly most companies can’t even answer that question. Yet Customer Trust is a far more important metric than Customer Satisfaction, Net Promoter Score or any of the other measures CX/CS Professionals commonly track.